How to use our service

Get in Touch

Contact us with you interest for a piece.

1

Account Manager

We will guide you throughout everything.

2

Sales Order

We will proceed with securing your order.

3

Delivery

Your order would be delivered carefully.

4

Standard

Please read through our standard package offerings:

This package allows you to:

  • Design exclusive high-quality garments for your business in a range of stock sizes including length variation.

  • Select the best styles and high-quality fabrics.

  • Personalise the design and create a bespoke uniform for your business.

If you choose this package we recommend:

  • That everyone wearing the uniform tries on the sizes to get it just right. Our expert stylists at head office will help you with this.

  • You can arrange an appointment to come and visit us and if you cannot, we can send size ranges and connect on a Teams meeting to ensure the best fit possible.

Return Period

  • Once the size range has been sent you have two weeks to return the garments but if you do not we will issue an invoice for the entire size range.

Alterations

  • We do not offer free alterations because these garments are stock sizes.

  • You might want to look at our premium package if this is important to you.

Delivery

  • We despatch orders via DPD.

Premium

Please read through our premium package offerings:

This package offers:

  • A tailored fitting experience with our expert team of stylists.

  • Just like the standard package you can choose from a wide range of styles, high quality products.

  • Add your own personal alterations making your design unique to your business.

  • We will adjust standard sizes to ensure a comfortable fit.

  • Alter garment lengths, take in or let out waist, bust and hips to ensure the most comfortable fit.

  • Attend sites for orders of £800 pp.

Alterations We will:

  • Alter any garments which do not match with the size agreed during the fitting session.

  • Any further alterations from the original agreed sizes will only be undertaken at an additional cost. This includes but is not limited to change of choice, weight gain/loss or any other unforeseen changes.

Delivery Depending on the size of the order and your delivery preference, we offer delivery by:

  • DPD – we will send you your uniforms and you can use the DPD tracking app. Signature is required upon delivery (see DPD standard terms and conditions).

  • Charlotte Stiffell Fitter – our specialist fitter will personally deliver your uniforms in our eco-friendly vehicle. However, any parking charges must be paid by you and added to your sales order, unless you can provide us with parking on-site.

Your benefits

Trusted by leading names in the corporate and hospitality sectors, our premium uniforms have elevated the image and confidence of over a thousand teams worldwide.

3D Visualisation

Experience lifelike digital uniform previews with CLO Technology - every fabric, fold, and fit visualised before production.

CAD Pattern-Cutting

After conceptualisation, our pattern cutters use CAD software to create blueprints of your uniforms, tailored to your requirements. This means ALL patterns are original.

Fittings

After a sample uniform is confirmed, our Garment Technician will visit your site to carry out a fitting. This ensures the final uniforms fit all of your team to the precise centimetre.

London Manufacturing

After final fittings are completed, our factory team of machinists, seamstresses, garment-cutters, and pressers produce all uniforms with care and teamwork.

Speedy Delivery

We service speedy delivery through our own CS van and via DPD. Any fabric offcuts are recycled by our sustainability partner, Avena Group.

Account Manager & Sales Orders

Each new account is managed by one of our dedicated account managers. They handle all your questions or queries. Once the order is received, your account manager will raise a sales order with details of your garments.

How to use our service

Get in Touch

Contact us to express your interest: design@charlottestiffell.com or our office number 0208 527 1661.

1

Account Manager

Each new account is managed by one of our dedicated account managers. They handle all your questions or queries.

2

Sales Order

Once the order is received, your account manager will raise a sales order with details of your garments.

3

Delivery

Your order is being manufactured! Any queries will be forwarded to you by your account manager.

4

Standard

Please read through our standard package offerings:

This package allows you to:

  • Design exclusive high-quality garments for your business in a range of stock sizes including length variation.

  • Select the best styles and high-quality fabrics.

  • Personalise the design and create a bespoke uniform for your business.

If you choose this package we recommend:

  • That everyone wearing the uniform tries on the sizes to get it just right. Our expert stylists at head office will help you with this.

  • You can arrange an appointment to come and visit us and if you cannot, we can send size ranges and connect on a Teams meeting to ensure the best fit possible.

Return Period

  • Once the size range has been sent you have two weeks to return the garments but if you do not we will issue an invoice for the entire size range.

Alterations

  • We do not offer free alterations because these garments are stock sizes.

  • You might want to look at our premium package if this is important to you.

Delivery

  • We despatch orders via DPD.

Premium

Please read through our premium package offerings:

This package offers:

  • A tailored fitting experience with our expert team of stylists.

  • Just like the standard package you can choose from a wide range of styles, high quality products.

  • Add your own personal alterations making your design unique to your business.

  • We will adjust standard sizes to ensure a comfortable fit.

  • Alter garment lengths, take in or let out waist, bust and hips to ensure the most comfortable fit.

  • Attend sites for orders of £800 pp.

Alterations We will:

  • Alter any garments which do not match with the size agreed during the fitting session.

  • Any further alterations from the original agreed sizes will only be undertaken at an additional cost. This includes but is not limited to change of choice, weight gain/loss or any other unforeseen changes.

Delivery Depending on the size of the order and your delivery preference, we offer delivery by:

  • DPD – we will send you your uniforms and you can use the DPD tracking app. Signature is required upon delivery (see DPD standard terms and conditions).

  • Charlotte Stiffell Fitter – our specialist fitter will personally deliver your uniforms in our eco-friendly vehicle. However, any parking charges must be paid by you and added to your sales order, unless you can provide us with parking on-site.

Your benefits

Trusted by leading names in the corporate and hospitality sectors, our premium uniforms have elevated the image and confidence of over a thousand teams worldwide.

3D Visualisation

Experience lifelike digital uniform previews with CLO Technology - every fabric, fold, and fit visualised before production.

CAD Pattern-Cutting

After conceptualisation, our pattern cutters use CAD software to create blueprints of your uniforms, tailored to your requirements. This means ALL patterns are original.

Fittings

After a sample uniform is confirmed, our Garment Technician will visit your site to carry out a fitting. This ensures the final uniforms fit all of your team to the precise centimetre.

London Manufacturing

After final fittings are completed, our factory team of machinists, seamstresses, garment-cutters, and pressers produce all uniforms with care and teamwork.

Speedy Delivery

We service speedy delivery through our own CS van and via DPD. Any fabric offcuts are recycled by our sustainability partner, Avena Group.

Account Manager & Sales Orders

Each new account is managed by one of our dedicated account managers. They handle all your questions or queries. Once the order is received, your account manager will raise a sales order with details of your garments.

Get in Touch

Contact us to express your interest: design@charlottestiffell.com or our office number 0208 527 1661.

1

Account Manager

Each new account is managed by one of our dedicated account managers. They handle all your questions or queries.

2

Sales Order

Once the order is received, your account manager will raise a sales order with details of your garments.

3

Delivery

Your order is being manufactured! Any queries will be forwarded to you by your account manager.

4

Service Packages

Elara Club is designed for those who appreciate exceptional service, curated experiences, and a seamless luxury stay. As a member, you gain access to priority privileges, personalized services, and exclusive events.

Standard

Please read through our standard package offerings:

This package allows you to:

  • Design exclusive high-quality garments for your business in a range of stock sizes including length variation.

  • Select the best styles and high-quality fabrics.

  • Personalise the design and create a bespoke uniform for your business.

If you choose this package we recommend:

  • That everyone wearing the uniform tries on the sizes to get it just right. Our expert garment technicians at head office will help you with this.

  • You can arrange an appointment to come and visit us and if you cannot, we can send size ranges and connect on a Teams meeting to ensure the best fit possible.

Return Period

  • Once the size range has been sent you have two weeks to return the garments but if you do not we will issue an invoice for the entire size range.

Alterations

  • We do not offer free alterations because these garments are stock sizes.

  • You might want to look at our premium package if this is important to you.

Delivery

  • We despatch orders via DPD.

Premium

Please read through our premium package offerings:

This package offers:

  • A tailored fitting experience with our expert team of garment technicians.

  • Just like the standard package you can choose from a wide range of styles, high quality products.

  • Add your own personal alterations making your design unique to your business.

  • We will adjust standard sizes to ensure a comfortable fit.

  • Alter garment lengths, take in or let out waist, bust and hips to ensure the most comfortable fit.

  • Attend sites for orders of £800 pp.

Alterations We will:

  • Alter any garments which do not match with the size agreed during the fitting session.

  • Any further alterations from the original agreed sizes will only be undertaken at an additional cost. This includes but is not limited to change of choice, weight gain/loss or any other unforeseen changes.

Delivery Depending on the size of the order and your delivery preference, we offer delivery by:

  • DPD – we will send you your uniforms and you can use the DPD tracking app. Signature is required upon delivery (see DPD standard terms and conditions).

  • Charlotte Stiffell Fitter – our specialist fitter will personally deliver your uniforms in our eco-friendly vehicle. However, any parking charges must be paid by you and added to your sales order, unless you can provide us with parking on-site.

Your benefits

Trusted by leading names in the corporate and hospitality sectors, our premium uniforms have elevated the image and confidence of over a thousand teams worldwide.

3D Visualisation

Experience lifelike digital uniform previews with CLO Technology - every fabric, fold, and fit visualised before production.

CAD Pattern-Cutting

After conceptualisation, our pattern cutters use CAD software to create blueprints of your uniforms, tailored to your requirements. This means ALL patterns are original.

Fittings

After a sample uniform is confirmed, our Garment Technician will visit your site to carry out a fitting. This ensures the final uniforms fit all of your team accordingly.

London Manufacturing

After final fittings are completed, our factory team of machinists, seamstresses, garment-cutters, and pressers produce all uniforms with care and teamwork.

Speedy Delivery

We service speedy delivery through our own CS van and via DPD. Any fabric offcuts are recycled by our sustainability partner, Avena Group.

Account Manager & Sales Orders

Each new account is managed by one of our dedicated account managers. They handle all your questions or queries. Once the order is received, your account manager will raise a sales order with details of your garments.