1. Definitions. In these Conditions, the following definitions apply:
   Acceptance: has the meaning given to it in clause 4.3.
   Business Day: a day (other than a Saturday, Sunday or a public holiday) when banks in London are open for business.
   Charges: the charges payable by the Customer to CSL for the Goods and Services as detailed in the Purchase Order.
   Commencement Date: has the meaning set out in clause 2.2.
   Conditions: these terms and conditions as amended from time to time in accordance with clause 16.7.
   Contract: the contract between CSL and the Customer for the supply of Goods and Services in accordance with the Conditions and the Purchase Order.
   CSL: means Charlotte Stiffell Limited, a private company limited by shares registered in England and Wales with company number 07491777 and registered office located at 16 Beaufort Court, Admirals Way, Dockland, London, E14 9XL, UK.
   Customer: the person or firm purchasing the Goods and Services from CSL as set out in the Purchase Order.
   Delivery Location: has the meaning set out in clause 4.2.
   Force Majeure Event: has the meaning given to it in clause 15.1.
   Goods: the goods (or any part of them) set out in the Purchase Order.
   Intellectual Property Rights: all patents, rights to inventions, utility models, copyright and related rights, trade marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, database right, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.
   Purchase Order/Sales order: the Customer’s order for the supply of Goods and Services.
   Services: the services supplied by CSL to the Customer as set out in the Purchase Order.
   Service Package: the package chosen by the customer relating to their order
   Specification: the specification for the Goods as set out in the Purchase Order.
   Construction. In these Conditions, the following rules apply:
   1.2.1 a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);
   1.2.2 a reference to a party includes its personal representatives, successors or permitted assigns;
   1.2.3 a reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted;
   1.2.4 any phrase introduced by the terms including, include, in particular or any similar expression will be construed as illustrative and will not limit the sense of the words preceding those terms; and
   1.2.5 a reference to writing or written includes faxes.

All prices listed on the website are indicative and subject to final confirmation during the appointment process. We accept payments through approved methods as communicated during the ordering process. Full payment or a deposit may be required before processing your order.

Due to the bespoke nature of our jewelry, returns and refunds are not accepted unless stated otherwise. Exchanges may be granted on a case-by-case basis at our sole discretion. Any claims for defective or incorrect items must be reported within 7 days of receipt.

1. Shipping timelines will be communicated during the ordering process.

2. We are not responsible for delays caused by customs, shipping carriers, or unforeseen circumstances.

3. International shipments may be subject to duties and taxes, which are the customer’s responsibility.

All content, designs, and materials on Elara’s website are the exclusive property of Elara. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

1. By using our website, you agree to our Privacy Policy.

2. We collect and store customer data in accordance with legal regulations.

3. Personal information will not be shared with third parties without consent unless required by law.

For any questions regarding these Terms and Conditions, please contact us at:

• Email: support@elara.framer.website

• Phone: (800) 555‑0175

By using our website and services, you acknowledge that you have read and agree to these Terms and Conditions.